Refund Policy

1. Digital products

Aura Design Systems sells digital products, including templates, frameworks, playbooks, and systems such as Follow-Up OS. Because digital goods are delivered electronically and may be accessed immediately, refunds are handled on a case-by-case basis unless otherwise stated on the product page.

2. Refund eligibility

Refunds may be considered if:

• You were charged incorrectly, such as a duplicate charge or billing error.
• You did not receive access after purchase and support could not resolve the delivery issue.
• The product is materially different from what was described on the product page.

3. Exceptions

Refunds are generally not provided for:

• Change of mind after access or download has been provided.
• Failure to achieve expected results, because outcomes depend on execution, offer quality, sales process, and market conditions.
• Improper use of the product or lack of implementation.
• Violation of our Terms, including redistribution, copying, or resale of digital assets.

4. How to request a refund

To request a refund, submit a request via our secure contact form and include:

• Your PayPal receipt reference, transaction ID, or order reference.
• The product purchased.
• The email address used during purchase.
• A brief explanation of the issue.

Refunds, if approved, will be processed through the original payment method via PayPal.

5. Refund timing

We aim to review refund requests promptly. If a refund is approved, processing time depends on PayPal, the original payment method, and your bank or card provider. Banks and card networks may take additional time to reflect the refund.

6. Chargebacks

If you believe a charge is incorrect, please contact us first via the secure form so we can assist. Unnecessary chargebacks may result in restricted access to products and services, where permitted by law.

7. Contact

For refund requests and questions, please use our secure contact form. We intentionally do not publish public email addresses on this website.